bt youview box stuck on loading
BT TV. Hi, my youview box is stuck on the loading page. Access from your Country was disabled by the administrator. See our connection guide. 14-12-2020 12:54 PM, on Myview recordings and scheduled does the same. If not then I'll go for the full factory reset deleting recordings. You can print a freepost label to eturn the box if you wish. Thanks. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Until I saw this thread, I was blaming that for this symptom. Once you have had a chance to test it out post back and let me know how you are getting on. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I'm with PlusNet fibre using a TalkTalk box. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. How do I reset my BT TV box? | BT Help - BT.com All Rights Reserved. Thanks for posting back with what seems a positive result. It also failed any recordings set up remotely or more than 24 hours in advance. Youview box used to work, no problem with other gadgets. Any advice would be appreciated. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Turn the power on using the switch found on the back of yourbox. I think that hardware failure is a possibility. All rights reserved. 16h45. Only change is that I had to switch channels on broadband recently. on Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. YouView TV Ltd 2023. 06-05-2019 Box stuck in nearly ready - YouView Support I'm happy the new box is working well. I've sent you a Private message explaining how you can contact the forum moderation team. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. 15-12-2020 I'm really glad to hear you've received the new box and all appears to be well. 14-12-2020 If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. The broadband still keeps dropping. 04-04-2020 Bear in mind that if you have to reset through the menus, you'll lose recordings and other . 01-05-2019 Release both buttons a few seconds after the BT logo appears on the TV screen. 24-04-2019 04-04-2020 At that time, I switched it off and left it unplugged for a minute or two. The factory reset keeping recordings worked! Release the down button and press the power button to say yes. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) My BT TV box has stopped working or keeps freezing | BT Help 05-07-2022 on Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. http://videos.youview.com/support/maintenance_mode.pdf. YouView+ UHD box stuck loading and needs full factory reset. This will keep your recordings but you do need an internet connection for it to work. Either way, the box is effectively dead. 04-04-2020 If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . 04:00 PM. Cheers . Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Your account is set up as TV store only and a TV account should be set up as multicast. You do not have permission to remove this product association. (Yes, I have pressed the 'Me Too' button.) 9h11. 25-04-2019 As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Do you have a current BT TV subscription? More info. Hope you're keeping well in these strange times! on on Follow these steps: Turn the power on using the switch found on the back of your box. We can't get past the message Freeview Loading. Go to the Information & Reset sub-menu. Youview Box stuck on please wait Digital Spy It looks like you're new here. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . / 3.3.168: Complete: BT: It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Sign in or register to get started. . When I powered it back on, it seemed to work again. This can be causes by it being knocked while it was turned on. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Check here: https://community.bt.com/t5/notes/privatenotespage, on I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? (Although i'm not sure why the drive would affect the 'settings' menu)? The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 03:09 PM. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 8h37. The third one might be fine. It just seems to get stuck on the YouView loading screen forever. I will also have had a BT Youview box from BT just under 6 months now. 17h30. (Yes, I have pressed the 'Me Too' button.) Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. 01:40 PM. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. You'll now see a warning screen. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. mode 4 (interenet reset keeping recordings) are the ones to consider. Maintenance mode is used to recover your box when something has gone wrong with it. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. . You view box stuck on loading page - BT Community DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. YouView Box Hard Drive Replacement - Ionic Industries If you're not and you don't, it's time to go shopping. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. We haven't changed anything. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 9h42. 11:52 AM. Hi@SiGreenwood Did you receive the new box OK? I would still be inclined to get it replaced under warranty. YouView TV Ltd 2023. Very happy. Make sure you keep the box in standby. Hello. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. 02:18 PM. on 06-05-2019 Are you currently in a TV contract with BT ? Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. 12-04-2020 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. 14-12-2020 The hard drive sounds like its trying to do something but nothing happens. Youll be greeted with a friendly Hello telling you that your box has restarted. Internet/USB Recovery, delete recordings. It is strange because the catch up players work fine. Hi, im hoping someone can help me please. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Ive made quite a few recordings, although none in 4K yet, all with no problems. 17h16 12:11 PM. I've tried that about 15 times now, to no avail. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. If youd like to join in, please sign in or register. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I take it you arent on a YouView contract with Plusnet, or you would have their box? So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. 20h56. p.s. 12h01. 01-05-2019 Box stuck on Loading YouView Community 14-12-2020 It is a bt youview box. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? It looks like you're new here. I've got a load of recordings I can't access. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. on Many thanks. Visit our full contacts page here. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Welcome to the Digital Spy forums. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Re: YouView+ UHD box stuck loading and needs full factory reset. Read our cookie policy. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). My box has a repeat problem. With regards to the non loading, this is normally a sign of a catastrophic failure. David Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. A YouView Box FAQ. I'm really glad to hear you've received the new box and all appears to be well. Any suggestions/information gratefully received. Switch on the power switch on the back of your box and a red light should appear on the front. If this does not do the trick, then your device may be due for a software update. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Worked fine until last night. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. The aerial cable is securely connected to the Aerial In/Antenna In port. You can restore your box back to its factory settings, letting you start again from a clean slate. on Model number 91-00438. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. More info. Ive done a factory reset to no avail, any ideas? Youview Box stuck on please wait. 11h53, on 14-12-2020 Thanks, are you saying that you think the hard disk has died then? Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. 10h41, on on I then get stuck at the Loading page and nothing else happens no matter how long I leave it. 12h21. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. This can be causes by it being knocked while it was turned on. Have you upgraded recently ? A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. 04-04-2020 From My Account you can also check your connection and test your line for any issues in the Service Centre. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. please let us know how you get on with a4K recording. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Not sure what box model you have? Hi, thanks for your reply. This happened to me a couple of weeks ago. 04-04-2020 Humax have a reputation for being the best Freeview / Youview boxes around. Solved: YouView box not booting - TalkTalk Help & Support There are various different levels of reset modes 2 (factory reset keeping recordings) . Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Leon, did you use the delete recordings option or keep them? Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. It is described at. All rights reserved. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I can't tell you what the model or software . Some would say that yours has done well to last three years. on This is the first problem that's a bit of a killer :-(. You can print a freepost label to eturn the box if you wish. 14-12-2020 The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. 21h23, on 13-04-2020 This first happened about a week ago. 24-04-2019 The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? please let us know how you get on with a 4K recording. However, this time, that remedy does not seem to work. You would be indeed wise to get your money back. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. 23-04-2019 This site uses cookies. Already know your box model? The different options available are displayed below. With regards to the non loading, this is normally a sign of a catastrophic failure. Factory reset, delete recordings. 15-12-2020 If you speak with our customer loyalty teams they can add This to the account for you. Select Update Software. Sign in or register to get started. Mine has just started doing the same thing. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. 04-05-2019 youview box trouble Digital Spy - edited on We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 01-05-2019 My YouView box no longer starts up. I bought the box a few years ago to record and access freeview channels. Visit our full contacts page here. BT freeview stuck on "loading" - YouView Community I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Factory reset, keep recordings. on I'll let @JohnC2 as he isn't in the office today. Update 2: Have tried software reset (recommended) and both factory reset options. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. We use cookies on our website. The broadband still keeps dropping. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. on The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I've seen a packageremoved when a fibre upgrade has been done. We need to access Maintenance Mode from the start up screen. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. I am now trying a full factory reset. Hi@SiGreenwood thanks for sending over your details. We haven't changed anything. Within three seconds press and hold the power button on the front of the box and hold both buttons. YouView box not booting. 04-04-2020 My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. 17h00. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport.Nd High School Basketball Records, Can Sciatica Cause Hip And Groin Pain, Dedham Patch Obituaries, Articles B